Terms and Conditions | The Good Wine Shop

Terms & Conditions

ORDERING

• We do not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. By placing an order via our website, you are confirming that you are at least 18 years of age. We reserve the right not to deliver if we have reasonable doubt.

• If you are buying wine, beer or spirit as a gift, the person receiving the wine must be at least 18 years old.
• We deliver across the UK. Delivery to European and other countries can be arranged by emailing us at contact@thegoodwineshop.co.uk.•We can not guarantee availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order. In the event that the vintage listed is no longer available we will substitute the next available vintage (this does not apply to Fine Wines and limited allocation stock). Please state in the checkout notes or via email if you do not want a subsequent vintage, if you fail to state this in the notes we can still accept returns in accordance with our usual terms.

• We reserve the right not to accept any order.

PRICES

• All prices are in Pounds Sterling and are inclusive of UK Value Added Tax (VAT).

• Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

• We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

SPECIAL OFFERS & COUPONS

• All special offers and discount coupons are only redeemable on The Good Wine Shop website.

• All terms and conditions on special offers or discount coupons apply and you agree to be bound by those terms and conditions.

• Special offers and discount coupons are non-transferable and may not be sold or auctioned.

• Only one special offer or discount coupon can be used per order.

SHOP LOYALTY CARD TERMS AND CONDITIONS

• The customer must have an account at one of The Good Wine Shop shops and provide sufficient contact details including full name, postcode and email address.

• The customer consents for their data to be logged and stored by the Good Wine Shop in accordance with UK GDPR regulation.

• The Customer consents to receiving promotional marketing emails from The Good Wine Shop.

• Should a customer unsubscribe, their loyalty card will be terminated and all accrued points removed.

• Loyalty points are earned on a pro rata basis, at a rate of 5% of monies spent in any one of our shops.

• Loyalty points are only applicable towards the full value of an item. Points cannot be used to discount an item

• Loyalty points are not earned on certain items. These include Drinking in, Tobacco and its related items, as well as Gift Cards (shop credit).

• Loyalty points are valid for 1 year from the date they were earned/accrued and will expire automatically if unused.

• Loyalty accounts that are inactive for more than 2 years will be deactivated

• Customers may suspend or request erasure of their account at any time. Non-essential data will be deleted within a 1-month time-period and will be confirmed. Please submit erasure requests via email.

• Loyalty points are not applicable to or redeemable on website purchases.

WEBSITE (ONLINE) LOYALTY CARD TERMS AND CONDITIONS

Here at the Good Wine Shop we like to reward our customers for their loyalty in supporting an independent family business. After the successful rollout of our in-store loyalty scheme we have been working on extending something along the same lines to our loyal online customers. Unfortunately, we have been unable to create a system that works in harmony for both bricks + mortar shops and online. The increased cost of packaging material, higher operational costs and the addition of courier charges mean we can not offer all of the perks offered in store. Our Online Rewards therefore differ slightly as outlined below but we are confident you will still find your loyalty highly rewarded.

• The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the Program Website, the Explainer Page and any other terms accessible through any of the foregoing, collectively the “Program Terms”) govern the Program. The Company in its sole discretion can restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.

• In order to have an Online Loyalty Rewards account you will need to sign up to an online account via The Good Wine shop website or the Rewards section.

• The In Store Loyalty Points and the Online Rewards are completely separate and points cannot be transferred or merged from one scheme to the other.

• The customer consents for their data to be logged and stored by the Good Wine Shop in accordance with UK GDPR regulations.

• The Customer consents to receiving promotional marketing emails from The Good Wine Shop

• The Good Wine Shop can email customers regarding products, offers, news and rewards updates.

• Loyalty points are earned on a pro rata basis, at a 3% rate of net monies spent (excluding taxes) online.

• Loyalty points can only be redeemed once a reward balance of at least £15.00 has been accrued. The minimum order value to redeem rewards points is £50.

• Loyalty points are not earned on Gift Cards.

• Loyalty points are valid for 1 year from the date they were earned/accrued and will expire automatically if unused. Reminders will be sent to the email address used to create the Web/Rewards Account.

• Loyalty accounts that are inactive for more than 2 years will be deactivated.

• If is it determined that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

• Program Members are responsible to advise immediately of any change to their address or other contact information. We will not be responsible for any communication not received by a Program Member, provided that such communication is sent to the address or other contact information then on file from such Program Member.

• Loyalty points are not applicable to or redeemable with in store purchases.

• In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Membership Number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned. Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

• The Good Wine Shop reserves the right to exclude certain products from its Online Loyalty Rewards but will advise as and when it chooses to do so.

• From time to time, we may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.

DELIVERY

• Delivery charges are as stated in the delivery section on The Good Wine Shop website.

• We guarantee delivery within five working days of your order. This does not apply to out of stock items. If a product is unavailable we shall contact you and either arrange a new delivery date or agree on a suitable replacement.

• All deliveries are carried out by an independent courier.

• The courier will only attempt to deliver the product twice, after which the courier will leave a calling card or make contact via the number and/or email provided when placing the order.

• If no attempt is made in contacting the courier, after 10 days the purchase will be returned to us. We reserve the right to pass on the cost of return delivery in this event.

• If you choose to have your order left with a neighbour or outside your premises we cannot hold any responsibility for loss or damage.

• We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Returns & Cancellations

• We aim to supply our wines in excellent condition however should any wine be faulty we will provide a full refund or replacement including partial or full delivery charges. This does not affect your statutory rights. We may require faulty bottles to be returned to us.

• In case of a faulty or out of condition wine please reseal the bottle and contact us within 24 hours of opening the wine.

• Faulty bottles and their contents should be retained until a conclusion is reached on the course of action to be taken.

• Please note that we can only offer refunds or replacements up to 6 months from moment of purchase, providing the bottles have been properly stored.

• You may cancel your order at any time until seven working days after delivery.

• To cancel your order please contact us at contact@thegoodwineshop.co.uk.

• Should you decide to cancel your order after receipt of the goods, all charges (excluding carriage charges) will be refunded to your card as soon as the goods are returned to us in a merchantable condition and in the original box that you received the goods. Carriage charges for returns are the responsibility of the person returning the goods.

• Once the goods have been received and checked, all refunds will be made within 7 working days.

In case of breakage of any bottle upon delivery, you must notify The Good Wine Shop within 24 hours at contact@thegoodwineshop.co.uk. Upon notification you may choose to either return the broken bottles or the entire case.
Returned goods should be sent in the original box in which you received your goods.
Upon receipt of the broken bottles, we shall either refund your card for their value or replace them free of charge, depending on your preference.
All returns, either due to breakage or cancellation of order, shall be arranged by a courier of The Good Wine Shop’s choice.
The returns and cancellations policies above listed do not affect your statutory rights.

CREDIT, DEBIT AND CARD CHARGES

• All card charges are processed via an independent payment processing provider with the highest encryption standards. We do not have access to customer card data.

• We accept payment on our website by American Express, Visa, Visa Debit, MasterCard, Maestro and other major Debit Cards.

DATA

• By providing your details to The Good Wine Shop on our website, you consent to The Good Wine Shop maintaining, recording, holding and using the information you give The Good Wine Shop at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the General Data Protection Regulation 2018.

• All data held will not be passed on to any third party except for delivery purposes. Occasionally, The Good Wine Shop will email you information about promotions, discounts, special offers and other wine-related information. If you do not wish to receive this information, you may remove yourself by selecting the “unsubscribe” link at the bottom of our email communications.

GENERAL

• All persons, individual and corporate, are prohibited from providing hypertext or other links to The Good Wine Shop website, other than to our home page, from their own website or from a third party’s website, without our prior written consent.

• The Good Wine Shop may change or add to these Terms and Conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

• Any Loyalty Card account which has been inactive for a period of 24 months will be deemed dormant and any points balance will expire at this time. Any points balance is non-transferrable and non-redeemable after this time. From February 2019 all Loyalty Points issued will automatically expire one year from the date of issue, if unredeemed.

• This website is operated by

The Good Wine Shop Limited,
56 Friars Stile Road,
Richmond TW16NQ
Registered in England: 3947609
VAT No: 841 754127
Telephone: 020 3489 5610
Email: contact@thegoodwineshop.co.uk

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Terms & Conditions